Privacy Policy
Effective Date: 2026
Emerald View Dental Clinic respects your privacy and is committed to protecting your personal information and personal health information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information provided through our website, online forms, social media lead forms, telephone inquiries, appointment requests, and in-clinic communications.
1. Information We Collect
We may collect the following information when you contact us, submit an online form, request an appointment, or receive dental care from our clinic:
– Full name
– Phone number
– Email address
– Appointment preferences
– Reason for your inquiry or requested service
– Dental or health-related information that you choose to provide
– Insurance or billing information, when required
– Website usage information, such as browser type, device type, pages visited, and form submissions
We only collect information that is reasonably necessary to respond to your request, schedule appointments, provide dental care, manage clinic operations, or meet legal and professional obligations.
2. How We Use Your Information
We may use your information to:
– Respond to your questions or appointment requests
– Contact you about your dental inquiry or scheduled appointment
– Provide dental assessment, treatment, and follow-up care
– Manage patient records and clinic administration
– Process billing, insurance, or payment-related matters
– Improve our website, services, and patient experience
– Comply with legal, regulatory, and professional requirements
If you submit a lead form through Facebook, Instagram, Google, or another online platform, we will use the information you provide only to contact you about your request and help schedule your visit.
3. Consent
By submitting your information through our website, social media forms, phone calls, emails, or in-person communications, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal, professional, or contractual restrictions. Withdrawing consent may limit our ability to provide certain services.
4. Disclosure of Information
We do not sell your personal information.
We may share your information only when necessary, including with:
– Dentists, hygienists, clinical staff, and administrative staff involved in your care
– Dental specialists, laboratories, or other health professionals, when required for treatment
– Insurance companies or payment processors, when needed for billing or claims
– Technology, scheduling, CRM, website, email, or data storage service providers that support our clinic operations
– Legal, regulatory, or professional authorities when required or permitted by law
Any third-party service provider we use is expected to protect your information and use it only for the purpose of providing services to our clinic.
5. Protection of Your Information
We take reasonable administrative, technical, and physical safeguards to protect your personal information and personal health information against unauthorized access, loss, misuse, disclosure, or alteration.
Access to patient information is limited to authorized clinic staff and service providers who need the information to perform their duties.
6. Retention of Information
We retain personal information and patient records only for as long as necessary to provide dental care, manage clinic operations, and comply with legal, regulatory, and professional recordkeeping requirements.
7. Website, Cookies, and Analytics
Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve user experience, and measure the effectiveness of our online advertising.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.
8. Online Forms and Advertising Platforms
When you submit information through online forms, including Facebook or Instagram lead forms, your information may also be processed by the platform you used to submit the form. We encourage you to review the privacy policy of any third-party platform you use.
Emerald View Dental Clinic will use information submitted through online forms only to respond to your inquiry, contact you, and help schedule your appointment.
9. Your Rights
You may contact us to:
– Ask how your information is collected, used, or disclosed
– Request access to your personal information or patient record, subject to legal limits
– Request correction of inaccurate or incomplete information
– Withdraw consent, where permitted
– Ask questions or raise concerns about our privacy practices
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Emerald View Dental Clinic
Address: [Insert Clinic Address]
Phone: [Insert Phone Number]
Email: [Insert Clinic Email]
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.